Strengthening Organizational Culture to Improve Staff and Client Retention
State Government Agency
The Challenge
A statewide organization was experiencing declining staff and client retention and wanted to understand the underlying causes. Leadership recognized that improving retention would require more than isolated program changes—they needed a comprehensive assessment of their organizational culture, systems, and practices to identify opportunities for meaningful, sustainable improvement.
Clear Insights
Understanding what was driving retention challenges
Shared Vision
Leadership aligned around organizational change
Practical Solutions
Trauma-informed improvements implemented
Continuous Growth
Ongoing evaluation supported long-term success
My Approach
I partnered with organizational leadership to conduct a trauma-informed organizational culture assessment designed to uncover both the strengths already present within the organization and the barriers affecting staff and client experiences.
Assess
Reviewed existing organizational data and gathered input through confidential surveys, focus groups, and individual interviews to understand staff and client experiences.
Analyze
Examined qualitative and quantitative findings to identify organizational strengths, underlying challenges, and opportunities for meaningful improvement.
Implement
Developed trauma-informed recommendations and partnered with leadership to strengthen onboarding, training, policies, client programs, and organizational accessibility.
Evaluate
Measured the impact of implemented changes, gathered feedback, and identified next steps to support ongoing organizational wellness and continuous improvement.
Areas of Expertise
Organizational Wellness & Culture Change
Organizational Health Assessment
Leadership & Culture Support
Trauma-Informed Practices
Strategic & Action Planning
Strategic Planning
Stakeholder Engagement
Project Coordination & Management
Change Management
Project Coordination
Program Evaluation
Lasting Impact
Comprehensive
understanding of organizational strengths and barriers
Practical
roadmap for implementing trauma-informed improvements
Stronger
leadership alignment around organizational priorities
Sustainable
framework for ongoing evaluation and continuous improvement
Vice
President
We have been fortunate to partner with Jennie when our clients need assistance with organizational health issues and team building. Jennie is able to share her knowledge and experience in a way that connects with clients in impactful ways, and provides a basis for proactive and effective interactions moving forward.
Project
Manager
Her deep subject matter expertise in victim services, staff wellness, and restorative justice consistently elevated our work and strengthened outcomes for our clients. She brings a thoughtful, grounded approach while remaining highly adaptable—quickly understanding each client’s unique environment and pivoting to meet their evolving needs.
Project
Director
Even in groups that begin far apart in perspective or priorities, she has a remarkable ability to foster alignment and move everyone toward a common goal—often more quickly than seems possible. Her approach is grounded in genuine care, respect, and kindness, which creates the trust needed for meaningful collaboration.
Michelle McCormick, Nonprofit Leader
Jennie's background in applying trauma-informed principles, combined with her skillful management of complex details, operational structures, and systems, was the perfect fit and created a successful collaboration.
